Contact us
Where to direct your questions
If you have specific questions, these teams will help answer as best they can. Your best route to an answer is to email one of these inboxes.
Product questions, orders or returns
REI's customer service team
1-800-426-4840 or live chat via REI's Website
Your REI membership benefits or credit card
REI's membership team
Requests for local or national philanthropic donations
REI’s government & community relations team
Marketing sponsorship or partnership requests
REI’s advertising team
For prospective vendors
Please review rei.com/greenlight for a comprehensive FAQ and a link to the application.
REI’s spokesperson selection committee
Inviting an REI expert to keynote or speak on a panel
Media and film requests
REI’s External Communications team
Contacting the board
You are also welcome to share comments and self-nominate yourself for the board via email at board@rei.com. Themes are shared with the board at each quarterly meeting.
You can also send letters via mail to the following address:
REI Board of Directors
1700 45th Street East, Suite 101
Sumner, WA 98390
Information for developers and brokers
REI is constantly evaluating prospective new physical retail locations in like-minded communities and outdoor recreation destinations. If you would like to suggest a particular site for consideration, please note the following priorities and contact the broker assigned to the territory. REI does not accept solicitations directly.
- Ample parking
- Prominent building visibility and signage opportunities
- Convenient multimodal access (car, bicycle, transit, pedestrian)
- Complementary to the REI Co-op Brand
- Natural light (windows and skylights)
- Built (or upgraded) in accordance with REI’s environmental and energy efficiency standards
- Loading dock preferred
For contact information or to submit a site for consideration, please review the Broker Map and