Rental duration and extensions
Rentals can be booked online or you can walk up and rent day of. We rent kayaks by the hour.
Cancellations and Late Fees
To get a full refund, you'll need to cancel your reservation at least 24 hours in advance. To modify your reservation, please email us at dc-os@rei.com. For gear returned late, we charge a one-time late fee of $25 on top of the daily rate for each night the gear is late.
Early Returns
You are more than welcome to return your gear ahead of schedule, but we don’t offer any refunds for unused time.
Damage fees
If gear is damaged beyond normal wear and tear, we reserve the right to charge normal shop rates for repair.
If gear is damaged beyond repair, the customer will be charged the full retail price minus the rental fee.
Liability waivers
The renter must sign a rental agreement and a release of liability at the time of checkout.
Pickup and drop off
For pickup, bring a debit or credit card.
For drop off, all rental gear should be returned to the location where you picked it up.
