Frequently asked questions
We've added answers to some of the questions we get the most. If you don't see the answer to your question here, please get in touch
An Important Update About REI Experiences
REI has announced the closure of its Experiences division to prioritize the core retail business. REI Adventures, outdoor classes and day tours are no longer offered. Select rental locations are closing. Please refer to the FAQ below for more information.
FAQ for Select Rental Location Closures
As of January 9, 2025, the following locations are permanently closed:
- Snoqualmie Ski & Snowshoe Rentals – King County, WA
- Meydenbauer Boathouse – Bellevue, WA
- Enatai Boathouse – Bellevue, WA
- Ping Tom Park Boathouse – Chicago, IL
- National Harbor – Washington, DC
- Boston Seaport – Boston, MA
- Richmond Marina – Richmond, CA
- Lake James – Asheville, NC
- Arizona Adventure Center – Scottsdale, AZ
Not all REI rental locations are closing. You can still rent from select REI stores. Click here to find one near you.
All bookings on or after January 9 have been cancelled and will be refunded.
If you have an upcoming reservation, you will automatically receive a full refund to the payment method used to complete the transaction.
FAQ for Arizona Adventure Center Closure
All reservations starting on or after January 9 will be cancelled.
If you have an upcoming reservation, you will automatically receive a full refund to the payment method used to complete the transaction. A refund confirmation will be sent to the email address on the original reservation.
Please return your gear at the original time and date scheduled during your reservation.
Frequently Asked Questions
Visit our rentals page to see the what's available at nearby REI Co-op locations. Some stores offer online reservations, so you can see specific items for rent. For all other stores you'll need to call or stop by for details and reservations.
Yes, but not for every location. Visit our list of rental locations to find your store. If you can reserve online at that location, you’ll see a “Reserve online” button. If you don’t see that button you’ll need to call or visit the store to make a reservation.
You can see the contents of each package and kit on our Rental Gear Pricing page. Click the info icon next to each kit or package to see what's included. Exact brands and models may vary by store.
Not right now—the minimum rental period is one night. This includes one day for pickup and one for the return.
Note: Some gear and rental locations may have a longer minimum rental periods.
Our gear experts at the store will gladly show you how to use and adjust your rental gear when you pick it up. If you don’t have time to chat with an employee in store, you can find loads of great guidance in our Expert Advice articles.
Possibly! Give your rental location a call to check on availability. Additional rental rates may apply.
Rental Policies & Fees
To get a full refund, you'll need to cancel your reservation by 12pm local time on the day before your pickup date. Cancellations made after 12pm will be charged for the first night of all items in the reservation. To cancel a reservation, call the store where you reserved the rental gear.
Rentals returned before their due date will not result in refunds for unused days.
If your gear is returned late, we'll charge a one-time late fee of $25 on top of the daily rate for each night the gear is late.
Items returned excessively dirty or wet may result in a cleaning fee. The fee is $25 or the first-night rental rate, whichever is less.
If gear is damaged beyond normal wear and tear, we reserve the right to charge normal shop rates for repair. If gear is damaged beyond repair, the customer will be charged the full retail price minus the rental fee.
Any items not returned will result in a charge up to the full retail value of the missing items, minus any rental fees already paid.
Rates & Payment
Visit our rental rates page to see the latest pricing for members and non-members.
You'll need your ID and a form of payment. For in-store rentals, we accept cash, credit/debit cards, Apple Pay, Google Pay, REI gift cards and Member Rewards for payment. Our off-site rental outposts can only accept credit or debit cards at this time.
REI Co-op Members never need to pay a deposit. Non-members will need to leave a deposit, which varies depending on the gear, but is typically $100–$200 per item. Your deposit will be fully refunded when you return the gear clean, dry and undamaged.
Yes! You can use either one when paying for rentals in person. Online reservations (available in limited locations) are credit/debit card only at this time.
Non-members will need a debit or credit card to leave a security deposit, even if paying with a gift card.
No, but you can use any existing Co-op Member Rewards to pay for your rental in the store (just not over the phone or online yet).
Not currently.
Yes—if you rent a bike, watercraft or camping kit you'll get 50% off a car rack rental to go with it, if you'd like.