All help content for REI Membership & Rewards

• Are coupon codes case-sensitive? Should I include spaces?
• Can I receive a complimentary coupon?
• Can I receive my Total REI Rewards by cash or check?
• Can I retroactively earn a Co-op Member Reward on previous purchases?
• Can I use any membership email address for my REI Online Account?
• Can online promotions and sale event coupons be applied in REI retail stores?
• Can the coupon be applied to my purchase after the Sale Event is over?
• Email Preferences
• How can I spend my Total REI Rewards?
• How do I add a coupon code after my order has already been placed?
• How do I add a promo or coupon code to my order?
• How do I earn a Co-op Member Reward?
• How do I find my member number and Total REI Rewards balance?
• How do I reset my REI Online Account password?
• How many times can I use my coupon code?
• I can't remember my user name and password, but I am a member. What should I do?
• I have our membership number in my online account, so why is it not letting me use Rewards?
• I misplaced my coupon. How can I get the coupon code?
• I missed the Sale Event, and my coupon is not working on the checkout page.
• I updated my REI Online Account information, so why didn’t it update my REI Membership?
• I updated my REI Online Account. Why can’t I see the changes?
• Is an REI Online Account the same thing as a membership?
• It says my email address is not found, so why do I get emails from REI?
• Mail Preferences
• How can I update the address, phone number or email on my REI Co-op Membership?
• How do I change my name on my REI Co-op Membership?
• My coupon does not work for a particular brand, why not?
• Why isn't my coupon working?
• REI Co-op Member Number Lookup
• REI Co-op Membership Benefits
• REI Co-op Mastercard FAQ
• What do my Total REI Rewards include?
• What is a Co-op Member Reward?
• When do I get my Co-op Member Rewards?
• What is the Member Collection?
• When do my Total REI Rewards expire?
• Where can I find coupon exclusions?
• Which transaction types are available to view on my Purchase History page?
• Which transaction types are not available for view on my Purchase History page?
• Why can’t REI honor the coupon for excluded brands?
• Why isn’t my purchase in my account’s Online Purchase History?
• Can I check out as a “guest” if I’m a member?